Support
We are happy to help. Most questions are answered below. If you still need a hand, email us and we will get back to you.
Email support
We usually reply within 2 business days.
Because the app stores nothing on our servers, we cannot see your data when you contact us. Please describe your issue and, if relevant, your device model and OS version.
Common questions
I forgot my PIN. Can you reset it?
We are sorry, but no one can reset it, including us. Your PIN unlocks the encryption key to your data, and that key never leaves your device and is never shared with us. If you have an encrypted backup file and know its passphrase, you can reinstall the app and restore from it. Otherwise the data cannot be recovered. This is the tradeoff that keeps your data truly private.
How do I back up my data?
Open the app, go to Privacy, then "Export encrypted backup". Choose a passphrase you will remember and save the file somewhere safe, such as your own cloud drive or a computer. To restore, use "Import backup" and enter the same passphrase. We never see the file or the passphrase.
How do I move to a new phone?
On your old phone, export an encrypted backup. Install Privacy. Period. on the new phone, set it up, then use "Import backup" and enter your passphrase. Your history will be restored.
What is the decoy PIN and how do I set it up?
The decoy PIN opens a separate, empty vault, so a forced unlock reveals nothing real. Set it under Privacy, "Decoy PIN". Choose a PIN different from your real one. At the lock screen, your real PIN opens your data and the decoy PIN opens the empty vault.
Do reminders reveal my cycle on the lock screen?
No. Reminders are optional, scheduled locally on your device, and written to be discreet. The notification text never mentions periods or cycle details.
Is my purchase a subscription?
No. Privacy. Period. is a one-time purchase. You own it, with free updates and no recurring charges.
How do I permanently delete everything?
Open the app, go to Privacy, and choose "Erase everything". This permanently deletes all data on the device and cannot be undone. Since we store nothing on our side, that is all it takes to remove your data completely.
Report a problem
Found a bug or have a feature request? Email [email protected] with a short description and your device and OS version. It helps us reproduce and fix issues quickly.